Terms and Conditions msiawin — Platform Usage Rules

These Terms and Conditions ("Terms") govern the use of the msiawin platform accessible via the official website msiawin.pro and the associated mobile app ("Platform"). This platform is operated by msiawin and offers online gaming and betting services to eligible users.

These Terms apply to all platform users, including visitors without an account, registered members, and VIP members. The language used in these Terms serves as the primary reference for users in Malaysia.

Any inquiries regarding these Terms may be directed to the msiawin customer support team via live chat, available 24 hours a day, 7 days a week.

To register and use the msiawin platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Having the legal capacity to enter into binding agreements.
• Not being subject to any legal prohibition from participating in betting and gaming activities.
• Registering under your own name and not on behalf of another person.
• Not an employee, supervisor, or immediate family member of a msiawin employee.

During the registration process, you are required to provide accurate, complete, and up-to-date information. This includes your full name, mobile number, date of birth, and other requested details.

One account per individual — each individual is only permitted to register one account. Detection of duplicate accounts will result in all associated accounts being suspended without warning, and credit balances will be held pending the completion of the investigation.

You are fully responsible for:

• Ensuring your account information is always accurate and up to date.
• Keeping your account password confidential and not sharing it with anyone.
• Notifying msiawin immediately if you suspect your account has been accessed without authorisation.
• All activities carried out through your account, whether with or without your knowledge.

The KYC (Know Your Customer) process may be required before your first withdrawal or when the withdrawal amount exceeds a certain limit. Documents typically requested include a copy of your identification card and proof of address.

Deposits into your msiawin account can be made via the platform's supported payment methods, including DuitNow, FPX, direct bank transfer, Touch 'n Go eWallet, and Boost. Available payment methods may vary from time to time.

• The minimum deposit depends on the selected payment method, typically starting from RM 20.
• All deposits must be made using a bank account or e-wallet registered in your own name.
• Deposits using borrowed funds, illegally obtained money, or third-party funds are strictly prohibited.
• Msiawin is not responsible for any processing fees charged by third-party payment providers.
• Failed deposits not credited within a reasonable timeframe should be reported to customer support with proof of transaction.

Msiawin reserves the right to decline or return any deposit that raises suspicion of money laundering or fraudulent activity.

Withdrawals from your msiawin account are subject to the following conditions:

• Accounts must have completed successful identity verification (KYC) before the first withdrawal can be processed.
• Withdrawals can only be made to a bank account or e-wallet registered under the same name as the msiawin account holder.
• Any bonus received must meet the wagering (rollover) requirements before the associated winnings can be withdrawn.
• Minimum and maximum withdrawal limits may be displayed in the platform's Withdrawal section and may vary depending on the selected method.

Under normal circumstances, withdrawals are processed within 5 to 30 minutes after the application is approved. Withdrawals of large amounts or those requiring additional security review may take up to 24 hours.

Msiawin offers a variety of bonuses and promotions from time to time. Each bonus has specific conditions stated on the relevant promotions page. The general conditions applicable to all bonuses are as follows:

• The welcome bonus may only be claimed once per eligible new user.
• All bonuses are subject to the stated rollover requirements before withdrawals are permitted.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Msiawin reserves the right to withdraw or modify any bonus if there are indications of abuse or manipulation.
• Using more than one account to claim the same bonus will be considered bonus abuse.
• Unused bonuses will expire automatically after the designated expiry period.

Low-risk betting strategies such as arbitrage betting or systematic opposing wagers using bonus funds are not permitted and may result in the cancellation of the bonus and any associated winnings.

All bets placed on the msiawin platform are subject to the following rules:

• Confirmed bets cannot be changed or cancelled unless the Cash Out feature is available and used by the member.
• In situations where a technical error causes clearly incorrect odds to be displayed, msiawin reserves the right to void the affected bets and return the wagered amount to members.
• For matches that are cancelled or postponed by more than 48 hours, all related bets will be refunded to the member.
• Casino game outcomes recorded by the msiawin system are final. Any disputes must be submitted within 7 days of the date of the incident.
• The use of automation software, bots, or any method that manipulates the gameplay process is strictly prohibited.

The following activities are strictly prohibited on the msiawin platform and may result in immediate account closure and forfeiture of balance:

• Registering more than one account to circumvent imposed limits or restrictions.
• Using a false identity or borrowing another person's identity to register an account.
• Any form of fraud, money laundering, or financial criminal activity.
• Exploiting technical errors on the platform to gain unauthorized advantages.
• Colluding with other players to manipulate game outcomes.
• Using third-party software, bots, or artificial intelligence to automate wagering.
• Spreading false or defamatory information about msiawin to other parties.

Msiawin is not liable for any loss or damage arising from:

• Service disruptions caused by technical issues beyond the platform's control, including internet outages, power failures, or natural disasters.
• Financial losses incurred as a result of the user's own betting decisions.
• Unauthorised access to a user's account resulting from the user's own negligence in safeguarding their password.
• Delays in deposit or withdrawal processing caused by third-party payment processors.

Msiawin's maximum liability to any user is limited to the amount deposited by that user within the 30 days preceding the claim, subject to applicable laws.

Closure by Member: You may request account closure at any time by contacting msiawin customer support. Any eligible account balance will be returned following review and identity verification.

Closure by msiawin: msiawin reserves the right to close or suspend an account without prior notice in the following cases:

• Violation of any condition under these Terms.
• Detection of fraudulent activity or money laundering.
• Providing false information during registration.
• Account inactive for more than 12 consecutive months.
• Instructions from relevant legal authorities.

In cases of closure due to a terms violation, msiawin reserves the right to withhold the account balance pending the completion of an investigation. If the violation is proven, the balance may not be returned.

The collection, storage, and use of your personal data is governed by Privacy Policy msiawin, which forms part of these Terms. By using the platform, you agree to the privacy practices described in that document.

Msiawin uses 256-bit SSL encryption to protect all communications between your device and the platform's servers. Your personal data is not sold or shared with third parties for marketing purposes without your consent.

You have the right to request access to the personal data we hold about you, request correction of inaccurate data, and under certain circumstances, request deletion of your data.

Msiawin reserves the right to modify, add, or remove any part of these Terms at any time. Changes will take effect once the amended Terms are published on the platform.

For material changes, msiawin will endeavour to notify members via email or in-platform notifications. Your continued use of the platform after such changes are published will be considered your acceptance of the updated Terms.

We recommend reviewing these Terms and Conditions periodically to stay informed of the latest terms governing your use of the msiawin platform.